At Survival Gear UK. we want you to be delighted every time you shop with us. Occasionally though, we know you may want to return items, so below is our returns policy.
We accept the return of all other items only if they are unopened and in their original condition. If you return goods, as detailed, within 30 days, we will issue a full refund for the price you paid for the item.
You can always return items if they are defective. Please note: we only accept returns of items that have been opened if they are defective.
Please see “To return an item” below for details of how to return defective items to us.
Delivery charges and other services:
If you are returning an item because of an error on our part or because it is defective, we will be happy to refund the delivery charges incurred in sending the item to you and your costs in returning it to us. Otherwise you will be responsible for those charges and the costs of any other services provided to you in connection with your purchase, for example giftwrapping.
To return an item:
Please enclose a note giving the reason for the return, wrap the package securely and send the package to the address below. In the case of a defective product, please provide a full description of the fault and return the defective item in its original box (if any), with all warranty cards, licences, manuals and accessories. Then send the package to the address below:
Survival Gear UK, Staffordshire Telecom Ltd Unit 16 Rumer Hill Business Park, Rumer Hill Road, Cannock, Staffordshire WS11 0ET
For your protection we recommend that you use a recorded-delivery service. This returns policy does not affect your statutory rights.
Cancelling an item:
Under the United Kingdom’s Distance Selling Regulations, you have the right to cancel the contract for the purchase of any item within seven working days of delivery. This applies to all our products. To cancel this contract, please package the relevant item securely and send it to us with a letter explaining cancellation of contract, so that we receive it within seven working days of the date that the item was delivered to you. For your protection, we recommend that you use a recorded-delivery service.
Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty. If we do not receive the item back from you with the letter of cancellation, we may arrange for collection of the item from your residence at your cost. You should be aware that once we begin the delivery process, you will not be able to cancel any contract you have with us for services carried out by us (for example, postage and packing, and giftwrapping). As soon as we receive notice of your cancellation of this order, we will refund the relevant part of the purchase price for that item.